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Patient Advisor

United Kingdom, Thurrock Employment contract · Job Posted July 14, 2026
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Job Description

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.

Job Responsibility

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients eyes using state of the art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment date
  • Discussing finance options
  • Accurately maintaining patient records

Requirements

  • Have a passion for providing world-class customer service
  • Possess strong organisational skills
  • Can communicate clearly and articulately with a diverse range of people
  • Are motivated and driven to succeed

What we offer

  • State of the art, modern working environments
  • 33 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support

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  • Discussing finance options
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  • Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology
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  • Close consultation process and schedule surgery and aftercare
  • Manage payment, finance and administrative booking requirements
  • Meet and exceed individual commercial KPIs.
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  • An industry leading salary plus excellent bonus potential
  • State of the art, modern working environments
  • 33 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Discounts on other group company products and procedures
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
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Arrow Right

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Expiration Date
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Flip Icon
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  • Driven and passionate with a willingness to succeed
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivated to work with and without supervision
  • Strong organisational skills
  • Previous experience working sales targets and personal KPI's
  • Commercially aware whilst providing world-class customer service
Job Responsibility
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  • Building a strong relationship with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining patient records with accurate and up to date information
  • Arranging affordable finance options to suit each individual patient
  • Schedule patients’ consultations and surgeries with our optometrists and surgeons
What we offer
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  • State of the art, modern working environments
  • 33 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support
  • Fulltime
Read More
Arrow Right