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Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. It’s our Patient Advisor’s to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisor’s are often the first person our patient interacts with.
Job Responsibility:
Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations / practice visits
Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
Assisting patients to complete health & lifestyle questionnaires
Introducing patients to their optometrist
Scheduling treatment dates for vision correction surgery
Advising on traditional vision correction solutions, namely glasses and contact lenses
Discussing finance options
Accurately maintaining patient records
Occasional travel to Bury St Edmunds clinic ( covered by the business )
Requirements:
Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards goals and personal KPI’s
Are motivated and driven to succeed
What we offer:
An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
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