Patient Advisor Job at Optical Express Group (Birmingham)

Patient Advisor

It’s our Patient Advisor’s role to make our patients feel like a superstar from ...

Location

United Kingdom , Bournemouth

Salary:

27000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards sales targets and personal KPI’s
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment dates
Discussing finance options
Accurately maintaining patient records

What we offer

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Patient Advisor

It’s our Patient Advisor’s role to make our patients feel like a superstar from ...

Location

United Kingdom , Wolverhampton

Salary:

26000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards sales targets and personal KPI’s
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment date
Discussing finance options
Accurately maintaining patient records

What we offer

State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Bonus

Fulltime

Customer Service Advisor / Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Cardiff

Salary:

10389.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
Strong organisational, communication and interpersonal skills
Ability to demonstrate a high level of compassion in every interaction
Ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction

Job Responsibility

Primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise

What we offer

33 Days annual leave FTE (inc. public holidays)
Pension scheme
Life assurance
A range of other benefits including retail discounts and a wellbeing hub

Parttime

Patient Advisor

It’s our Patient Advisor’s role to make our patients feel like a superstar from ...

Location

United Kingdom , Dudley

Salary:

26000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards sales targets and personal KPI’s
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment date
Discussing finance options
Accurately maintaining patient records

What we offer

State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Bonus

Fulltime

Patient Advisor

It’s our Patient Advisors role to make our patients feel comfortable and relaxed...

Location

United Kingdom , Plymouth

Salary:

27000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Be driven and passionate with a willingness to succeed
Have excellent written and verbal communication skills
Be able to demonstrate strong negotiation skills
Be self-motivated to work with and without supervision
Possess strong organisational skills
Be commercially aware whilst providing world-class customer service
Have previous experience working towards sales targets and personal KPI’s
Flexible to assist at the Truro and Exeter clinic

Job Responsibility

Building a strong relationship with our patients
Performing diagnostic eye scans (full training will be provided)
Confidently relaying patient information to the optometrist to ensure a smooth patient journey
Maintaining patient records with accurate and up to date information
Arranging affordable finance options to suit each individual patient
Schedule patients’ consultations and surgeries with our optometrists and surgeons

What we offer

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Customer Service Advisor

The post holder will actively support the multi-disciplinary team in scheduling ...

Location

United Kingdom , Glasgow

Salary:

25396.00 GBP / Year

ACES Eye Clinic

Expiration Date

Until further notice

Requirements

Schedule and manage patient referrals, appointments, and surgeries
Maintain patient records and support waiting list management
Serve as first point of contact for patient inquiries via phone and in-person
Perform general office tasks including taking calls, processing referrals, scanning, and photocopying
Assist in smooth operation of the service by undertaking additional duties as directed

Job Responsibility

Support multi-disciplinary team in scheduling patient appointments and surgeries
Coordinate care pathway and manage waiting lists
Maintain patient records and respond to queries
Perform essential office tasks to ensure smooth running of department and high-quality service delivery

What we offer

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous friends and family discount scheme
Full training on refractive treatments and patient handling
Pension scheme

Fulltime

Assistant Manager

An exciting opportunity has arisen for an ambitious Assistant Manager to join th...

Location

United Kingdom , Cardiff

Salary:

32000.00 - 34000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Leading a diverse team, preferably within a retail or clinical setting
Hands-on and customer-centric approach
Delivery against recognised industry standards
Developing a multi-disciplinary team to meet the levels of service and activity expectations
Leadership with incidents, safeguarding, referrals and complaints
Monitoring SLA’s and escalation as required
Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
Maintaining relationships with the senior leadership team
Confidence and integrity to operate with the utmost discretion
Excellent communication and presentation skill

Job Responsibility

Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
Ensuring that all colleagues have the right support in place to excel and develop their skills
Effectively manage the clinic workload, and ensuring diaries are managed in advance
Deputise for Clinic Manager
Managing the workload for dual brands operating in the clinic

What we offer

Competitive salary with excellent bonus potential
Free Laser Eye and Intraocular Lens Surgery
Discounts on prescription eyewear and sunglasses
Generous Optical Express family & friends discount
Modern working environment
On-going training and development opportunities
Workplace Pension Scheme

Fulltime

Bupa health advisor

As a BUPA Health Advisor, you'll conduct various health assessments and collabor...

Location

United Kingdom , Maidstone

Salary:

26500.00 - 28000.00 GBP / Year

KIMS Hospital

Expiration Date

Until further notice

Requirements

Hold a post-secondary education vocational qualification in a relevant subject
Have experience of performing measurement or assessment in a health and fitness
Have experience of giving patient advice in a healthy living / lifestyle context, including physical activity, nutrition, smoking, alcohol, sleep and stress management
Have excellent interpersonal skills

Job Responsibility

Conduct tests as part of the health assessment, including electrocardiograms, blood sampling via venepuncture, blood pressure measurements, body measurements, and utilizing the body stat machine
Provide personalized lifestyle advice tailored to the patient's needs, considering their health risks, health assessment findings, and their goals for health and wellbeing
Ensure all equipment is prepared in advance for each health assessment session, and maintain a clean, tidy, and safe environment afterward
Deliver an exceptional customer experience by prioritizing the patient at the heart of their health assessment

What we offer

33 Days Annual Leave (including bank holidays)
Free secure staff parking
Pension scheme
Private health insurance
Life assurance
Up to 40% off some of KIMS Hospital services
Employee Assistance Platform
Retail discounts and cashback
Discounted gym membership
Annual flu vaccination

Fulltime

Patient Advisor

Optical Express Group

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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