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Join Our Dynamic Healthcare Team as a Patient Administrator! Are you passionate about delivering exceptional patient care in a vibrant healthcare setting? We are seeking a dedicated and friendly Patient Administrator / Receptionist to join our team at a leading private diagnostic clinic in Chertsey. Our mission is to provide fast, easy access to best-in-class diagnostics and wellness services, ensuring our patients feel valued and well cared for.
Job Responsibility:
Greet patients and visitors warmly and professionally
Manage patient check-in and check-out processes seamlessly
Schedule and confirm appointments through phone, email, and booking systems
Coordinate with clinicians and technicians to ensure smooth scheduling
Maintain accurate patient records following GDPR and clinic policies
Process referrals and liaise with consultants and external providers
Handle incoming calls and emails promptly and with professionalism
Provide clear information regarding services, procedures, and pricing
Process payments and issue receipts efficiently
Assist with insurance documentation and pre-authorizations
Keep the reception area tidy and welcoming
Support the team with various administrative tasks
Requirements:
Previous experience in a healthcare or private clinic setting (desirable)
Strong administrative and organisational skills
Excellent communication and interpersonal abilities
Proficiency in MS Office and clinic management systems
Ability to work under pressure while maintaining confidentiality
Professional, approachable, and patient-focused
High attention to detail and accuracy
A team player with a proactive attitude
Nice to have:
Previous experience in a healthcare or private clinic setting (desirable)
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