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Patient Administrative Specialist

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Robert Half

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Location:
United States , Palo Alto

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a Patient Administrative Specialist to join our team in Palo Alto, California. In this role, you will play a vital part in ensuring smooth administrative operations within the outpatient clinical setting. This is a long-term contract position, offering the opportunity to support patients and healthcare providers through effective coordination and communication.

Job Responsibility:

  • Manage front desk operations, including patient check-in and check-out processes
  • Welcome patients, addressing their inquiries regarding appointments, payments, and schedules
  • Coordinate with healthcare providers to manage scheduling preferences and respond to urgent patient needs
  • Maintain clinic databases, including information and paging directories, while processing internal forms
  • Provide support to doctors and patients by utilizing reference tools and documentation
  • Handle non-clinical patient messages and CRMs, escalating concerns when necessary
  • Organize and distribute incoming faxes, mail, and clinic-specific documentation
  • Ensure compliance with organizational service standards and department expectations
  • Assist with surgery scheduling and other administrative tasks related to daily clinic operations
  • Deliver exceptional customer service while managing multiple priorities effectively

Requirements:

  • High school diploma or equivalent education
  • Proficiency in medical terminology and knowledge of clinical processes
  • Strong computer skills, including familiarity with Windows-based office software and EMR systems
  • Excellent communication skills, both verbal and written, tailored appropriately to the audience
  • Ability to provide outstanding customer service and solve problems efficiently
  • Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced environment
  • Calm demeanor and adaptability in high-pressure situations
  • Experience with multi-line phone systems and database management
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 05, 2026

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