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We are looking for a Patient Administrative Specialist to join our team in Palo Alto, California. In this role, you will play a vital part in ensuring smooth administrative operations within the outpatient clinical setting. This is a long-term contract position, offering the opportunity to support patients and healthcare providers through effective coordination and communication.
Job Responsibility:
Manage front desk operations, including patient check-in and check-out processes
Welcome patients, addressing their inquiries regarding appointments, payments, and schedules
Coordinate with healthcare providers to manage scheduling preferences and respond to urgent patient needs
Maintain clinic databases, including information and paging directories, while processing internal forms
Provide support to doctors and patients by utilizing reference tools and documentation
Handle non-clinical patient messages and CRMs, escalating concerns when necessary
Organize and distribute incoming faxes, mail, and clinic-specific documentation
Ensure compliance with organizational service standards and department expectations
Assist with surgery scheduling and other administrative tasks related to daily clinic operations
Deliver exceptional customer service while managing multiple priorities effectively
Requirements:
High school diploma or equivalent education
Proficiency in medical terminology and knowledge of clinical processes
Strong computer skills, including familiarity with Windows-based office software and EMR systems
Excellent communication skills, both verbal and written, tailored appropriately to the audience
Ability to provide outstanding customer service and solve problems efficiently
Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced environment
Calm demeanor and adaptability in high-pressure situations
Experience with multi-line phone systems and database management
What we offer:
medical, vision, dental, and life and disability insurance