Patient Administrative Specialist, Robert Half

Robert Half

Location:
United States, Palo Alto

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Oversee vital front office functions, including patient registration, surgery scheduling, and administrative coordination within an outpatient clinical environment. This is a Contract position requiring strong organizational and communication skills to ensure smooth clinic operations and exceptional patient care.

Job Responsibility:

Welcome patients warmly at the front desk and assist with inquiries related to appointments, payments, and schedules
Coordinate surgery scheduling and communicate effectively with providers to ensure alignment with patient needs
Utilize reference tools to provide accurate doctor-patient support and respond promptly to non-clinical concerns
Maintain clinic databases and directories, ensuring accurate and organized information management
Process internal forms and manage daily administrative tasks such as distributing faxes, filing documentation, and handling mail
Respond to non-clinical patient messages and CRM inquiries, escalating issues as necessary
Ensure compliance with organizational service standards and contribute to a positive clinic environment
Adapt communication styles to suit various patient and team situations while addressing urgent needs calmly
Facilitate patient check-in and check-out processes efficiently, ensuring a seamless experience
Collaborate with team members to manage multiple priorities and maintain clinic workflow

Requirements:

High school diploma or equivalent education
Proficiency in medical terminology and familiarity with healthcare administrative practices
Strong computer skills, including experience with Windows-based office software and electronic medical records (EMR)
Exceptional communication skills, both written and verbal, tailored to diverse audiences
Proven ability to deliver excellent customer service while managing multiple tasks effectively
Skill in prioritizing and resolving problems in a fast-paced environment
Knowledge of multi-line phone systems and ability to route incoming calls efficiently
Calm and detail-oriented approach to handling stressful situations

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
November 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Administrative Specialist