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We are looking for a Patient Administrative Specialist to join our team in Emeryville, California. In this contract position, you will play a vital role in supporting the daily operations of a clinic, focusing on patient coordination, surgery scheduling, and front desk tasks. This role is an excellent opportunity for individuals with strong organizational skills and a passion for delivering exceptional patient service.
Job Responsibility:
Welcome patients at the front desk, ensuring a positive first impression and assisting with inquiries about appointments, payments, and schedules
Coordinate surgery scheduling and collaborate with healthcare providers to accommodate urgent patient needs
Provide administrative support to doctors and patients by utilizing reference tools and documents
Maintain clinic databases, including information directories, paging systems, and internal forms
Process and distribute faxes, mail, and clinic-specific documentation efficiently
Respond to non-clinical patient messages and CRM inquiries, escalating issues as needed
Uphold organizational service standards by delivering excellent customer service
Assist in the check-in/check-out process to streamline patient flow
Ensure accurate filing and documentation to support clinic operations
Requirements:
High school diploma or equivalent education
Proficiency in medical terminology and familiarity with clinic operations
Strong communication skills, both written and verbal, tailored to diverse patient needs
Ability to prioritize tasks and manage multiple responsibilities effectively
Experience with Windows-based office software and database systems
Calm and detail-oriented approach in high-pressure situations
Knowledge of electronic medical records (EMR) and multi-line phone systems
Skill in providing exceptional customer service and resolving patient concerns
What we offer:
medical, vision, dental, and life and disability insurance