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We are looking for a Patient Administrative Specialist to join our team in Pleasanton, California. In this role, you will play a key part in ensuring the smooth operation of front office tasks, including patient coordination, surgery scheduling, and administrative support within an outpatient clinical setting. This is a Long-term Contract position, offering an opportunity to contribute to high-quality patient care and efficient clinic management.
Job Responsibility:
Oversee front desk operations, including patient check-in and check-out processes
Welcome patients warmly and address their inquiries regarding appointments, payments, and schedules
Coordinate with healthcare providers to manage scheduling preferences and address urgent patient needs
Utilize reference documents and tools to provide support between doctors and patients
Perform various administrative tasks such as maintaining databases, processing forms, and managing paging directories
Respond to non-clinical inquiries from patients and escalate issues as necessary
Handle clinic-specific documentation, including filing, distributing faxes, and managing mail
Ensure high standards of service by meeting or exceeding organizational and departmental expectations
Assist with CRM tasks and escalate complex issues appropriately
Support daily clinic operations through effective communication and coordination
Requirements:
High School Diploma or equivalent education required
Familiarity with medical terminology and its application in a clinical setting
Proficiency in computer systems and software relevant to administrative tasks
Strong communication skills, both verbal and written, tailored to the needs of diverse audiences
Ability to deliver excellent customer service while managing multiple priorities effectively
Knowledge of Windows-based office software and operating systems
Capacity to adapt communication styles to suit the understanding of the recipient
Proven ability to remain calm and composed in high-pressure situations
What we offer:
medical, vision, dental, and life and disability insurance