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In this role, you will focus on new patient coordination, surgery scheduling, and various administrative tasks to support the daily operations of an outpatient clinical setting. This is a long-term contract position offering an opportunity to contribute to a dynamic healthcare environment.
Job Responsibility:
Oversee front desk operations, including patient check-in and check-out processes
Welcome patients and address initial inquiries regarding appointments, payments, and schedules
Coordinate scheduling preferences with healthcare providers and respond to urgent patient needs
Provide administrative support to doctors and patients using reference tools and documentation
Maintain clinic databases and process internal forms to ensure accurate information management
Meet or exceed service standards set by the organization and department
Handle non-clinical patient messages and CRM inquiries, escalating issues when necessary
Manage incoming faxes, mail, and clinic-specific documentation, ensuring proper filing and distribution
Assist with surgery scheduling and other time-sensitive patient coordination tasks
Requirements:
High school diploma or equivalent education
Solid understanding of medical terminology and healthcare processes
Proficiency in computer systems and software relevant to administrative tasks
Strong communication skills, both written and verbal, tailored to diverse audiences
Ability to provide exceptional customer service while managing multiple priorities
Familiarity with Windows-based office software and operating systems
Capacity to remain calm and effective in high-pressure situations
Experience with multi-line phone systems and electronic medical records (EMR)