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We are looking for a Patient Administrative Specialist to join our team on a contract basis in Palo Alto, California. In this role, you will be responsible for ensuring smooth front-office operations, including patient coordination, surgery scheduling, and administrative support in an outpatient clinical setting. This position requires excellent organizational and communication skills to provide a seamless experience for patients and healthcare providers.
Job Responsibility:
Welcome patients upon arrival, assist with check-in and check-out processes, and address initial inquiries regarding appointments, payments, and schedules
Coordinate surgery scheduling and manage provider preferences to accommodate urgent patient needs
Maintain and update clinic databases, directories, and internal forms to ensure accurate documentation
Respond to non-clinical patient and CRM messages, escalating cases as necessary to the appropriate team
Provide administrative support to healthcare providers using reference tools and documentation
Manage and distribute incoming faxes, mail, and other clinic-specific documents
Ensure service standards are met or exceeded in alignment with organizational goals
Handle multi-line phone systems to route incoming calls and respond to inquiries efficiently
Support daily clinic operations by maintaining accurate records and facilitating communication between teams
Execute customer service tasks with professionalism, prioritizing patient satisfaction and problem resolution
Requirements:
High school diploma or equivalent educational qualification
Familiarity with medical terminology and its application in administrative tasks
Proficiency in using Windows-based office software and other computer systems
Strong verbal and written communication skills tailored to different audiences
Ability to manage multiple priorities effectively while maintaining attention to detail
Experience in providing exceptional customer service and solving administrative challenges
Capability to remain calm and attentive to detail in high-pressure situations
Knowledge of electronic medical records (EMR) systems and multi-line phone operations