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Patient Admin Specialist

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Aquent

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Location:
United States , Palo Alto

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

35.06 - 38.96 USD / Hour
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Job Description:

Aquent, a trusted partner to a premier organization in the healthcare sector, is seeking a dedicated and detail-oriented professional to join their dynamic team. This is an incredible opportunity to be at the heart of patient care, directly impacting the experience of individuals seeking vital health services. You will play a crucial role in ensuring smooth operations, from initial patient coordination to essential administrative support, contributing significantly to the efficiency and compassionate environment of a busy clinical setting. Your work will directly enhance patient satisfaction and support medical professionals, making a tangible difference every single day.

Job Responsibility:

  • Serving as the primary point of contact for patients, managing front desk operations, and facilitating check-in/check-out processes
  • Warmly greeting and assisting patients with inquiries regarding appointments, payments, and schedules
  • Efficiently managing a multi-line phone system, screening and routing calls, and taking messages for clinical staff and providers
  • Ensuring all necessary patient verifications and authorizations are complete prior to appointments
  • Coordinating with providers to align with their scheduling preferences and promptly addressing urgent patient needs
  • Providing essential support to patients and medical professionals, utilizing reference materials and tools
  • Performing various administrative tasks, including maintaining information databases and processing internal forms
  • Operating telephone systems and electronic health record (EHR) systems proficiently to carry out assigned duties
  • Consistently meeting or exceeding organizational and departmental service standards
  • Responding to non-clinical patient inquiries and messages, escalating as appropriate
  • Managing the distribution of faxes, mail, and maintaining organized clinic-specific documentation
  • Scheduling patients efficiently based on reports and ensuring all scheduling records are current and accurate
  • Meeting daily scheduling metrics and targets
  • Facilitating requests for medical records

Requirements:

  • High School Diploma or GED
  • Proven experience in scheduling appointments within a high-volume environment
  • Demonstrated experience in patient relations and customer service
  • Familiarity with requesting and coordinating medical records
  • Experience coordinating with medical offices
  • A strong customer service mindset
  • Exceptional organizational skills and attention to detail
  • Excellent verbal and written communication skills, adaptable to various audiences
  • Strong problem-solving abilities and the capacity to manage multiple priorities effectively
  • Proficiency in electronic health record (EHR) systems
  • Technical proficiency with modern communication and productivity software, including general computer systems and Windows-based office software
  • Ability to maintain composure and effectiveness in stressful situations
  • Strong time management skills and the ability to multitask
  • A collaborative team player with strong adaptability

Nice to have:

  • A personable and approachable demeanor
  • A quick learner with a goal-oriented approach
What we offer:
  • Subsidized health, vision, and dental plans
  • Paid sick leave
  • Retirement plans with a match
  • Free online training through Aquent Gymnasium

Additional Information:

Job Posted:
January 06, 2026

Work Type:
On-site work
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