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Patient Admin Specialist

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Robert Half

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Location:
United States , Palo Alto

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient clinic in California. This Contract position is ideal for someone who thrives in a patient-facing setting and can manage scheduling, registration, and administrative coordination with accuracy. The role follows a 40-hour day shift schedule and plays an important part in creating a smooth experience for patients, providers, and clinic staff.

Job Responsibility:

  • Welcome patients upon arrival, guide them through check-in and check-out activities, and address routine questions related to appointments, billing, and clinic processes
  • Coordinate new patient intake and assist with arranging surgical and follow-up visits while aligning schedules with provider availability and clinic priorities
  • Monitor non-clinical patient communications through phone and CRM channels, responding appropriately and forwarding urgent or unresolved matters to the right team members
  • Support physicians and care teams by using approved reference materials and administrative tools to facilitate clear patient-provider coordination
  • Maintain accurate clinic records by updating databases, organizing documentation, and processing internal forms in a timely manner
  • Handle incoming and outgoing administrative materials, including faxes, mail, and filed records, to keep daily office workflows organized
  • Communicate with providers regarding appointment preferences and time-sensitive patient needs to help the clinic respond efficiently
  • Contribute to a high standard of service by managing multiple front-desk tasks effectively and ensuring an attentive patient experience throughout the day

Requirements:

  • High school diploma or equivalent required
  • Familiarity with medical terminology and its use in a clinical administrative environment
  • Experience working with computer systems, EMR platforms, CRM tools, and Windows-based office applications
  • Ability to communicate clearly and professionally with patients, providers, and internal staff in both spoken and written formats
  • Strong customer service skills with the ability to resolve routine issues and manage several priorities at once
  • Comfort handling scheduling, payment-related questions, document management, and general front-office support tasks
  • Ability to adapt communication style to suit different audiences and maintain composure in busy or stressful situations
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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