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Patient Admin Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Palo Alto

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a Patient Admin Specialist (PAS)/Medical Scheduler to support front-office operations for an outpatient clinic in Palo Alto, California. This short-term Contract position focuses on delivering a welcoming patient experience while coordinating registration, scheduling, and essential administrative support. The ideal candidate is organized, responsive, and comfortable managing a high-volume environment with professionalism and accuracy.

Job Responsibility:

  • Review Epic scheduling reports and work queues to identify patients requiring pre-anesthesia appointments
  • Contact patients via phone to schedule appointments in a timely, professional manner
  • Determine appropriate appointment types (in-person vs. virtual) based on established guidelines
  • Accurately document all scheduling activities within Epic
  • Request and track medical records, ensuring proper documentation in the system
  • Collaborate with schedulers, patient care coordinators, and clinical teams to optimize workflows
  • Maintain high standards of customer service and patient communication
  • Follow clinic workflows, standard operating procedures, and escalation protocols

Requirements:

  • High school diploma or equivalent
  • Previous experience in healthcare scheduling
  • Experience working in a patient-facing or customer service role
  • Ability to thrive in a fast-paced, high-volume environment
  • Strong verbal communication and professional phone etiquette
  • High attention to detail and organizational skills
  • Ability to follow detailed workflows and scheduling criteria
  • Effective time management and ability to meet productivity goals
  • Customer-focused mindset with a patient-centered approach
  • Reliability, professionalism, and ability to work collaboratively onsite
  • Experience with Electronic Health Records (EHR)
  • Epic preferred
  • Proficiency with Microsoft Office (Outlook, Word, Teams)
  • Ability to navigate scheduling systems, reports, and documentation tools
  • Comfortable learning new systems and workflows quickly

Nice to have:

  • Prior experience with Epic or similar EHR systems
  • Healthcare scheduling or clinic experience
  • Familiarity with pre-anesthesia or surgical workflows
  • Experience working with scheduling reports or work queues
  • Bilingual (e.g., Spanish)
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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