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Patient Admin Specialist (PAS)

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Castro Valley

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a Patient Admin Specialist (PAS) to support front-desk operations and patient registration activities in an outpatient clinic in Castro Valley, California. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping scheduling, documentation, and daily administrative processes organized. In this role, you will help coordinate appointments and surgery-related scheduling, respond to non-clinical patient inquiries, and support smooth communication across the clinic team.

Job Responsibility:

  • Welcome patients at the front desk, guide them through check-in and check-out, and address routine questions related to appointments, payments, and visit logistics
  • Coordinate new patient intake and assist with scheduling needs, including surgery appointments and other follow-up visits based on provider availability and clinic priorities
  • Work closely with providers and staff to align scheduling plans, communicate time-sensitive needs, and help address urgent administrative requests promptly
  • Support patient and physician interactions by using approved reference materials, office tools, and clinic procedures to provide accurate non-clinical assistance
  • Maintain clinic records and administrative databases, update directories and patient-related information, and complete internal documentation with attention to detail
  • Respond to non-clinical messages received through CRM platforms and patient communication channels, escalating issues to the appropriate team when needed
  • Manage incoming and outgoing office communications by sorting faxes, distributing mail, and organizing clinic documents through proper filing practices
  • Contribute to efficient daily operations by handling a variety of front-office tasks while meeting established service expectations and departmental standards.

Requirements:

  • High school diploma or equivalent required
  • Working knowledge of medical terminology in a clinical or patient-facing administrative setting
  • Ability to use computer systems, EMR platforms, CRM tools, and Windows-based office applications effectively
  • Strong verbal and written communication skills with the ability to adjust messaging for different audiences
  • Proven customer service skills with the ability to remain detail oriented, organized, and responsive in a busy clinic environment
  • Ability to manage multiple tasks at once, solve routine administrative problems, and maintain accuracy under pressure
  • Experience with appointment coordination, patient registration, payment-related inquiries, document handling, or front-desk support is preferred.
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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