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Robert Half Logo Robert Half · Health and Beauty

Patient Admin Specialist (PAS)

United States, Redwood City Employment contract, Contract work · Job Posted June 16, 2026
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Job Description

We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient setting in Redwood City, California. This Long-term Contract position focuses on creating a smooth patient experience by coordinating appointments, assisting with registration activities, and handling a variety of administrative duties that keep the clinic running efficiently. The ideal candidate brings strong communication skills, a service-minded approach, and the ability to stay organized while managing multiple priorities in a fast-paced healthcare environment.

Job Responsibility

  • Welcome patients upon arrival, guide them through check-in and check-out steps, and address general questions related to visits, timing, and billing processes
  • Coordinate appointment activity, including surgery-related scheduling, while working closely with providers to align calendars and address urgent patient needs when they arise
  • Respond to non-clinical patient inquiries through phone, messaging, and CRM channels, and route more complex matters to the appropriate team members
  • Support provider and patient interactions by using approved reference materials, office tools, and established clinic procedures
  • Maintain accurate administrative records by updating databases, processing internal documentation, and organizing clinic files in a timely manner
  • Manage incoming and outgoing office communications, including faxes, mail distribution, paging information, and other department correspondence
  • Process routine front-desk transactions such as payment-related support and general registration tasks with attention to accuracy and service quality
  • Contribute to daily clinic operations by balancing multiple administrative assignments while meeting departmental expectations for responsiveness and professionalism

Requirements

  • High school diploma or equivalent education required
  • Familiarity with medical terminology in a clinical or patient-facing environment
  • Experience using computer applications, electronic records systems, and Windows-based office software
  • Strong verbal and written communication skills with the ability to adapt information for different audiences
  • Proven customer service skills with the ability to resolve issues and manage competing priorities effectively
  • Ability to remain composed and attentive to detail in busy or stressful situations
  • Comfortable handling scheduling, documentation, filing, and other administrative processes with close attention to detail

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • free online training
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