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Welcome patients at the front desk, manage check-in and check-out activities, and address routine questions related to appointments, payments, and scheduling
Coordinate new patient intake and assist with arranging appointments and surgical visits based on provider availability and clinic guidelines
Communicate with physicians and clinic staff to align scheduling needs and help address time-sensitive patient situations appropriately
Support patient and provider interactions by using approved reference materials, office tools, and established administrative procedures
Respond to non-clinical inquiries received through phone messages or CRM systems, and route complex matters to the appropriate team when needed
Maintain accurate clinic records by updating databases, processing internal documentation, and organizing patient-related administrative forms
Handle incoming and outgoing office correspondence, including fax distribution, mail processing, and filing of clinic-specific documents
Contribute to daily clinic efficiency by meeting service expectations and completing administrative duties in a timely and thorough manner
Requirements
High school diploma or equivalent education is required
Familiarity with medical terminology and its use in a patient registration or clinical office setting
Proficiency with computer applications, Windows-based office software, and systems used for scheduling, documentation, and patient administration
Ability to communicate clearly and professionally in both verbal and written formats
Strong customer service skills with the ability to resolve issues and manage several tasks at the same time
Comfortable adapting communication style to match the needs and understanding of patients, providers, and coworkers
Ability to remain composed and effective in fast-paced or stressful situations
Experience supporting front-desk processes such as appointment scheduling, payment handling, records management, or message routing is preferred
What we offer
medical, vision, dental, and life and disability insurance