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Patient Admin Specialist (PAS)

United States, Palo Alto · Job Posted June 10, 2026
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Job Description

We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient clinic in California. This Long-term Contract position is ideal for someone who excels at patient-facing service, appointment coordination, and administrative support in a fast-paced healthcare setting. The person in this role will help create a smooth experience for patients while ensuring scheduling, communication, and documentation activities are handled accurately and efficiently.

Job Responsibility

  • Welcome patients at the front desk, guide them through check-in and check-out, and address routine questions related to visits, payments, and scheduling
  • Coordinate new patient intake and assist with arranging appointments, including surgical scheduling and other provider-directed calendar needs
  • Work closely with physicians and clinic staff to align appointment availability with provider preferences and respond promptly to urgent scheduling matters
  • Support patient and provider communication by using approved reference materials, office tools, and established workflows for non-clinical inquiries
  • Manage incoming patient messages and customer service requests, resolving non-clinical issues directly and escalating more complex matters when needed
  • Maintain clinic records and administrative documentation, including internal forms, directory information, and other office databases
  • Handle daily office support tasks such as processing faxes, sorting mail, filing clinic documentation, and keeping front-office materials organized
  • Deliver attentive service that meets departmental expectations for responsiveness, accuracy, and patient satisfaction

Requirements

  • High school diploma or equivalent
  • Familiarity with medical terminology used in a clinical or outpatient setting
  • Experience using computer systems, electronic records, CRM tools, or other office software relevant to administrative healthcare work
  • Strong verbal and written communication skills with the ability to explain information clearly to patients, staff, and providers
  • Demonstrated customer service skills, including the ability to manage questions, resolve routine issues, and maintain professionalism under pressure
  • Ability to balance multiple tasks at once, stay organized, and adapt priorities in a busy clinic environment
  • Working knowledge of Windows-based applications, phone systems, and general office technology
  • Comfortable remaining calm in stressful situations and adjusting communication style based on the audience's needs

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

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