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Patient Accounts Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Vancouver

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Category:
Finance

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Contract Type:
Not provided

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Salary:

40000.00 - 47000.00 USD / Year
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Job Description:

We are looking for a Patient Accounts Specialist to join our team in Vancouver, Washington. In this role, you will handle various aspects of patient account management, including billing inquiries, refunds, and collections, while maintaining the highest standards of professionalism and confidentiality. This position is vital in ensuring seamless communication with patients and insurance providers, contributing to the overall efficiency of the revenue cycle.

Job Responsibility:

  • Address patient inquiries related to billing concerns and provide clear resolutions
  • Process and submit refund requests in a timely manner
  • Serve as the primary backup for the Payment Data Entry Specialist, ensuring continuity of operations
  • Manage daily account follow-up tasks while meeting organizational productivity standards
  • Investigate and resolve credit balances, missing payments, and unposted cash to ensure accurate account records
  • Conduct audits of patient accounts to identify discrepancies and ensure compliance
  • Oversee collections efforts for unpaid accounts and maintain effective communication with patients
  • Approve clients for sliding scale programs or funding opportunities as applicable
  • Apply clients for funding programs and issue Good Faith Estimates when required
  • Maintain detailed documentation of all account activities in accordance with established policies and procedures

Requirements:

  • Demonstrated experience in benefits coordination, including COBRA administration and leave of absence management
  • Strong understanding of patient statement systems and ability to send statements in a timely manner
  • Ability to effectively communicate with insurance companies, patients, co-workers, and supervisors both verbally and in writing
  • Proven problem-solving skills to address and resolve account-related issues
  • Knowledge of industry and government regulations relevant to patient accounts and billing processes
  • Exceptional organizational skills to prioritize tasks and meet multiple deadlines
  • Commitment to maintaining confidentiality and adhering to strict regulatory guidelines
  • Experience working within a Revenue Cycle Management team environment
What we offer:
  • Medical/Dental/Vision
  • Life and AD& D insurance
  • STD/LTD
  • 401k with match
  • PTO accrued at a rate of 6 hours per pay period
  • 6 paid holidays

Additional Information:

Job Posted:
January 06, 2026

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