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CHRISTUS Health Logo CHRISTUS Health · Finance

Patient Account Specialist Senior - TLRA Precollect

United States, Houston · Job Posted February 17, 2026
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Job Description

Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.

Job Responsibility

  • Provides medical collection services for TLRA collection units
  • Performs collection activities related to follow-up and account resolution
  • Communication with patients, clients, reimbursement vendors, and other external entities
  • Documents and updates patient account information in TLRA’s collection software system
  • Handles inbound patient and/or carrier calls
  • Uses collection tools effectively to ensure quality recovery services
  • Performs research and analysis of account issues
  • Ensure daily productivity standards are met
  • Promotes positive patient relations
  • Maintains active knowledge of all collection requirements by payors
  • Collects balance owing from third-party payers
  • Ensures quality standards are met and proper documentation regarding patient accounting records
  • Contact other departments to obtain necessary information for appeals
  • Ensures that self-pay accounts are handled in a customer service-oriented manner
  • Responsible for assisting patients in identifying eligible means of financial assistance
  • Must participate in team meetings, communicate work-related ideas and concerns proactively
  • Ensure proper reimbursement for all services and to ensure all appeals are filed timely
  • Review accounts and determine appropriate follow-up activities utilizing Six Sigma Practices
  • Identify under and overpayments and take appropriate actions to resolve accounts
  • Validate commercial insurance claims to ensure the claims are paid according to the contract
  • Direct knowledge using Meditech and CollectLogix software
  • Monitor and communicate errors generated by other groups and evaluate for trends
  • Performs other special projects as required when assigned

Requirements

  • High School diploma or equivalent years of experience required
  • 3-5 years of experience preferred
  • experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
  • General hospital A/R accounts knowledge is required
  • Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential
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