Patient Account Services Team Lead, CVS Health

CVS Health

Location:
United States, Monroeville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The Outbound Patient Account Services (PAS) Team Lead will serve as a key support to the Outbound PAS supervisors, helping to drive performance through data insights, training, and process improvement. In this role, the Team Lead will be responsible for various operational processes including but not limited to: training initiatives, pulling and analyzing weekly reports for leadership review, escalating accounts receivable trends, conducting audits, and resolving urgent patient billing inquiries.

Job Responsibility:

Serve as key support to Outbound PAS supervisors
Help drive performance through data insights, training, and process improvement
Responsible for various operational processes including training initiatives
Pulling and analyzing weekly reports for leadership review
Escalating accounts receivable trends
Conducting audits
Resolving urgent patient billing inquiries

Requirements:

18+ months of experience in a Specialty Pharmacy, Customer Service, Revenue Cycle or similar role
Effective written and verbal customer service skills
Exceptional Time Management skills, ability to multi-task and meet deadlines
Excellent communication, organizational, problem solving and interpersonal skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Must be available to work 8-hour shifts from 8:00am – 4:30pm EST (Monday – Friday)
Must reside within a one-hour commute of the Monroeville, PA office
H.S. Diploma or equivalent

Nice to have:

Ability to work in team and coordinate work efforts
Customer service in a healthcare environment
Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail in a fast paced environment
Undergraduate degree in business management or other related

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 15, 2025

Expiration:
November 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Patient Account Services Team Lead