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Patient Account Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Indianapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented, empathetic communicator to join our high-volume Patient Financial Services team. If you can navigate the complexities of medical billing and explain an EOB (Explanation of Benefits) to a patient with clarity and patience, we want to hear from you. As a Patient Account Representative, you are the primary point of contact for patients regarding their financial obligations. You’ll handle a high volume of inbound calls, acting as a bridge between healthcare providers, insurance companies, and patients to resolve billing inquiries and secure payments.

Job Responsibility:

  • Handle inbound calls professionally, addressing concerns regarding outstanding balances, insurance denials, and payment plans
  • Interpret and explain medical bills, insurance coverage, and EOBs to patients
  • Research account discrepancies and coordinate with the coding/billing departments to correct errors
  • Process credit card payments and establish recurring payment arrangements
  • Maintain precise, real-time records of all patient interactions in our billing system

Requirements:

  • Proven understanding of medical billing cycles, insurance terminology, and how to read an EOB
  • Previous experience in a high-volume call center (healthcare or revenue cycle management preferred)
  • Exceptional verbal communication skills and the ability to remain calm under pressure
  • Proficiency in navigating multiple software screens simultaneously while speaking on the phone
  • Must be available to work a shift within the window of Monday – Friday: 8:00 AM – 6:00 PM EST
  • Must have a dedicated, quiet workspace free from distractions
  • High-speed, reliable internet is required
  • Workspace must have a direct ethernet plug-in (hardwired connection)
  • Wi-Fi is not permitted for this role
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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