Patient Account Representative

• Follow up on unpaid accounts in patient accounting systems through payer websites and phone calls
• Review claim denials, research underpayments, and perform appeals with payers
• Process bad debt transfers, adjustments, and contractual write-offs as needed
• Edit and submit electronic and hardcopy claims to government, managed care, and commercial payers
• Review and resolve electronic claim rejections and payer denials
• Post payments and adjustments in EPIC and process refunds
• Enter charges, resolve worklist issues, and complete charge corrections
• Maintain professional communication with patients, payers, physicians, and staff regarding billing inquiries
• Meet weekly productivity goals and follow priorities set by the team manager
• Assist with patient advocacy efforts, including processing charity applications and handling billing complaints

• High school diploma or GED equivalent required
• Strong attention to detail and accuracy in financial transactions
• Ability to follow detailed instructions and recognize when to escalate issues
• Proficiency in working with patient financial systems such as EPIC
• Excellent communication and problem-solving skills
• Previous experience in billing, collections, or healthcare finance is a plus

Previous experience in billing, collections, or healthcare finance

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan