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Patient Account Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Holyoke

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Category:
Customer Service

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

Our client in Holyoke, Massachusetts is seeking a Patient Account Representative for a contract opportunity. This role is ideal for a detail-oriented professional with experience in healthcare revenue cycle operations, patient billing, insurance follow-up, and account resolution. The Patient Account Representative will play a key role in supporting patient financial services by ensuring timely and accurate processing of patient accounts, resolving billing discrepancies, and delivering excellent service to patients and payers.

Job Responsibility:

  • Review, research, and resolve patient account balances
  • Process patient billing and follow up on outstanding claims and payments
  • Work with insurance companies to verify claim status, resolve denials, and secure reimbursement
  • Communicate with patients regarding account balances, billing questions, and payment arrangements
  • Maintain accurate documentation of account activity in the billing system
  • Investigate and resolve discrepancies related to insurance, payments, adjustments, and patient demographics
  • Ensure compliance with healthcare billing regulations, payer guidelines, and company procedures
  • Collaborate with internal departments to support efficient revenue cycle operations
  • Submit authorization requests to insurance carriers and monitor outstanding approvals or updates as needed
  • Review billing and coverage information, obtain missing details, and make corrections to ensure records are complete and accurate
  • Handle electronic claim processing with close attention to timeliness and data accuracy
  • Conduct accounts receivable follow-up activities to help reduce aging balances and support collections
  • Communicate with staff members and patient families to address questions and provide clear updates on billing-related matters
  • Maintain accurate documentation of account actions, insurance activity, and follow-up efforts within billing systems.

Requirements:

  • Previous experience as a Patient Account Representative, Medical Biller, or in a similar healthcare revenue cycle role
  • Knowledge of medical billing, collections, claims follow-up, and insurance verification
  • Familiarity with EOBs, denials management, and patient account resolution
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Proficiency with healthcare billing systems and Microsoft Office applications
  • Ability to manage multiple priorities in a fast-paced environment setting.
What we offer:
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Work Type:
On-site work
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