Patient Account Representative

• Review and process patient accounts for accuracy and completeness, including billing and payment reconciliation
• Respond to patient and insurance inquiries regarding account status, balances, charges, and payment options
• Investigate and resolve discrepancies or denied claims with attention to detail and compliance guidelines
• Collaborate with clinical and administrative staff to obtain necessary documentation for billing and collections
• Maintain confidentiality and adhere to HIPAA standards in all activities
• Document all patient account activity in internal systems accurately
• Provide a positive, empathetic experience for patients and colleagues

• High school diploma or equivalent required
• associate’s degree or medical office certification preferred
• Minimum 1-2 years of experience in healthcare billing, collections, or patient account services
• Strong communication, problem-solving, and organizational skills
• Proficient in Microsoft Office and healthcare billing software
• Ability to work independently and collaboratively in a team environment

Knowledge of insurance processes and medical terminology is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training