Patient Account Rep Job at Robert Half (Sacramento)

Patient Account Rep

A Medical Organization Company is seeking an experienced and motivated Patient A...

Location

United States , La Palma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum three (3) years of experience in medical insurance collections or medical billing
Bilingual fluency in both Spanish and English (verbal and written)
Proficient knowledge of healthcare billing systems, claims follow-up, and denial management
Strong organizational and time management skills
Excellent communication and negotiation abilities
High attention to detail and compliance standards

Job Responsibility

Manage accounts receivable and pursue outstanding medical insurance claims from payers
Communicate effectively with insurance companies, patients, and internal teams to resolve outstanding balances
Conduct thorough follow-up on unpaid or underpaid claims, ensuring timely reimbursements
Interpret EOBs (Explanation of Benefits) and remittance advice
Accurately document collection efforts and outcomes in the billing system
Negotiate payment arrangements and address denials or appeals
Ensure compliance with state, federal, and company guidelines regarding patient confidentiality and collections practices

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Patient Account Rep/ Collections

Call and status outstanding claims with third party payors. Review claims issues...

Location

United States , Mesa

Salary:

Not provided

Acadia Healthcare

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Three or more years’ prior admissions and or collections experience in a hospital setting required
Psychiatric experience preferred

Job Responsibility

Call and status outstanding claims with third party payors
Review claims issues and make corrections as needed and rebill
Utilize claims clearing house to review and correct claims
Review explanation of benefits to ascertain that claim processed and paid correctly
Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation
Manage daily productivity via patient accounting system and productivity reports
Prorate patient accounts and monitor that balance due is in the correct financial class
Report an overview of the week to the BOD and participate in AR meetings
Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment
Assist financial counselors as needed

Fulltime

Patient Registration Rep

As a Patient Registration Representative, you will ensure a positive patient exp...

Location

United States , San Bernardino

Salary:

24.00 - 29.90 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

High School Graduate or GED
Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
Experience in requesting and processing financial payments.

Job Responsibility

Identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
Properly identifies the patient to ensure medical record numbers are not duplicated
Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

What we offer

Medical coverage
Prescription drug coverage
Dental coverage
Vision plans
Life insurance
Paid time off
Tuition reimbursement
Retirement plan benefits including 401(k), 403(b), and other defined benefits offerings.

Parttime

Patient Access Rep

We are looking for a Patient Access Rep to support front-end registration and ad...

Location

United States , Pleasanton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service experience required
experience in patient registration, admissions, or healthcare support is helpful
Bilingual communication skills in English and Spanish are preferred
Ability to communicate clearly in writing and verbally with patients, families, and staff at all levels
Working knowledge of computer applications and the ability to learn department-specific systems quickly
Familiarity with medical terminology and common coverage types such as Medicare, Medi-Cal, Workers' Compensation, managed care, and related health programs is preferred
Strong organizational skills with the ability to manage paperwork, follow procedures, and meet productivity standards
Availability to work a rotating 8-hour shift schedule for a permanent, 40-hour workweek

Job Responsibility

Complete patient intake, admission, and registration activities with a high level of accuracy and professionalism
Verify insurance benefits, financial resources, and demographic details to support proper billing and compliance documentation
Accept and record point-of-service payments securely while maintaining accurate transaction records
Respond to routine patient questions and resolve straightforward service concerns in a timely and respectful manner
Refer complicated registration issues or escalated cases to senior team members when additional support is needed
Prepare, review, and obtain required forms and supporting documents needed for admission, billing, and regulatory requirements
Maintain daily productivity expectations and key performance measures established by department leadership
Use internal computer systems and standard office technology to update patient accounts, document interactions, and complete assigned tasks across patient access operations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Access Rep

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is curren...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience

Job Responsibility

Ensuring patient is checked in/out for care
Collecting and entering demographic and financial data in the patient's electronic medical record
Gathering/validating insurance information using routine methods and obtaining authorization for services
Scheduling patient appointments
Collecting co-pays, co-insurance and prior balances
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources

What we offer

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Registration Rep Lead

Patient Registration Representative Lead is responsible for supporting the super...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience
1 or more years of experience of customer service

Job Responsibility

Performs responsibilities of the Patient Registration Representative
Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department
Resolves escalated patient and or clinical issues that arise within the department
Monitors Missing Req. Items Work Queue’s and assigns accounts to team members as needed in collaboration with their supervision
Manages collection of co-payments and deposits made to the department
Verifies staff balance drawers daily
Serves as a resource and provides training to staff in collaboration with supervisor
Serves as an Epic “super user” for area of responsibility
Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows
Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor

Fulltime

Scheduling Access Rep

Location

United States , West Allis

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
less than 1 year related work experience in a healthcare setting Preferred
Related work experience within a contact/call center setting Preferred
Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred
Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff
Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner
Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff
Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures
Requires the ability to sit for extended period of time while performing duties
May be required to stand for extended periods of time and may be required to lift up to 25 pounds

Job Responsibility

Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise
Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review
Support registration of patients and/or legal guardians with a MyChart account and access
Secures appropriate release of information authorization
maintains HIPPA compliance
Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed
Maintains proficiency with EPIC and other applications or competencies as required
Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business

Parttime

Pat Access Rep I

Location

United States , Mequon

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Requires 1 year of experience in customer service
Exhibits guiding behaviors that reflect Children’s values and support our mission and vision
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously
Ability to work independently or as a team
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served

Job Responsibility

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information
Registers patients by following established department guidelines
Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors

Fulltime

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