Patient Account Rep Job at Robert Half (La Palma)

Registration rep ii mobile mam

Provides Mobile Mammography Services throughout multiple counties in Western NY....

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience in a healthcare or customer service setting required
Or equivalent combination of education and experience
Basic computer skills required
Excellent customer service and communication skills required
Friendly positive disposition required
CDL - Group A - Commercial Drivers License upon hire required
CDL - Group B - Commercial Drivers License upon hire required
CDL - Group C - Commercial Drivers License upon hire required

Job Responsibility

Drives the mobile mammography coach in a safe, responsible manner
Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use
Obtains routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning, and tire pressure
Cleans inside of mobile mammography coach daily and stocks required supplies as needed
Flexibility and transportation to other locations and hours of operation may be required
Confirms or collects patient demographics and financial information to ensure a billable account
Stores patients in billing and scheduling systems
Identifies dual patient identification processes using University and departmental policies
Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable
Identifies and corrects registration errors, complete missing registration data

Parttime

Patient Access Liaison

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...

Location

United States , Houston

Salary:

178336.00 - 201298.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree AND 2 years of Sales/ Account Management OR direct patient care experience
Master's degree AND 4 years of Sales/ Account Management OR direct patient care experience
Bachelor's degree AND 6 years of Sales/Account Management OR direct patient care experience
Scientific background and ability to learn product and disease information
Nursing or other clinical background a plus
Access and reimbursement for buy and bill products
Orphan or Rare disease experience
Familiarity with HIPAA guidelines and FDA requirements
Familiarity with and Adherence to internal and OIG Compliance guidelines a must
Ability to handle difficult patient cases and resolve hurdles

Job Responsibility

Secure written or electronic patient HIPAA for patients in the assigned geography
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate
Educate the patient on Krystexxa coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies, common prior authorization requirements, and coding and billings requirements
Provide access and reimbursement education based on the enrolled patient’s Krystexxa benefits to physician offices and sites of care
Educate the physician office and/or SOC on Krystexxa coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews
Partner with Safety and PV and report AE’s and product complaints through medical information

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Patient Access Liaison

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...

Location

United States , Kansas City; St. Louis

Salary:

178336.00 - 201298.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree AND 2 years of Sales/ Account Management OR direct patient care experience
Master's degree AND 4 years of Sales/ Account Management OR direct patient care experience
Bachelor's degree AND 6 years of Sales/Account Management OR direct patient care experience
Scientific background and ability to learn product and disease information
Nursing or other clinical background a plus
Access and reimbursement for buy and bill products
Orphan or Rare disease experience
Familiarity with HIPAA guidelines and FDA requirements
Familiarity with and Adherence to internal and OIG Compliance guidelines a must
Ability to handle difficult patient cases and resolve hurdles

Job Responsibility

Secure written or electronic patient HIPAA for patients in the assigned geography
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate
Educate the patient on Krystexxa coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies, common prior authorization requirements, and coding and billings requirements
Provide access and reimbursement education based on the enrolled patient’s Krystexxa benefits to physician offices and sites of care
Educate the physician office and/or SOC on Krystexxa coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews
Partner with Safety and PV and report AE’s and product complaints through medical information

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Patient Access Rep

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is curren...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience

Job Responsibility

Ensuring patient is checked in/out for care
Collecting and entering demographic and financial data in the patient's electronic medical record
Gathering/validating insurance information using routine methods and obtaining authorization for services
Scheduling patient appointments
Collecting co-pays, co-insurance and prior balances
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources

What we offer

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Registration Rep Lead

Patient Registration Representative Lead is responsible for supporting the super...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience
1 or more years of experience of customer service

Job Responsibility

Performs responsibilities of the Patient Registration Representative
Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department
Resolves escalated patient and or clinical issues that arise within the department
Monitors Missing Req. Items Work Queue’s and assigns accounts to team members as needed in collaboration with their supervision
Manages collection of co-payments and deposits made to the department
Verifies staff balance drawers daily
Serves as a resource and provides training to staff in collaboration with supervisor
Serves as an Epic “super user” for area of responsibility
Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows
Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor

Fulltime

Self-pay collection rep ii

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

18.71 - 25.27 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Maintains account records, such as payments, rebates, and reversals, and may set up alternative pay plans
May also be responsible for reviewing and resolving third party payer issues
Reviews reports of unbilled cash claims, self-pay plans not final billed, hold bill worklists, statement edits, credit balances, self-pay greater than $10,000, faith-based reports, and budget plans
Works reports and work lists as needed to decrease the amount of unbilled self-pay visits and ensure timely billing to patients
Ensures all hold bills are resolved within 30 days of hold
Reviews and resolves credit balances related to self-pay accounts to decrease the amount of credit balances currently in the self-pay receivables
Reviews patient accounts for outstanding credit transfers
Creates appropriate refund spreadsheets to have refunds transferred, transfers payments between visits, and transfers balances between plans to resolve off-setting balances
Receives incoming patient inquiries and completes necessary follow up activities based on the inquiry received from internal and external customers
Completes follow up, including initiating insurance billing, explaining the balances shown on a patient statement and the processes for further review, advising callers about payments options, and working with other areas to determine accuracy of balances shown

Fulltime

Outpatient Access Rep II

Performs functions associated with patient information processing for ambulatory...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met
Provides interaction of warm hand-off to registration and insurance management (RIM)
Updates patients regarding waiting time for the provider every 15 minutes
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations

Fulltime

Hospital Admissions Rep IV-1

Coordinates or manages inpatient and outpatient admissions, including bed assign...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 4 years of relevant experience required
Associate's degree preferred
Basic understanding of Central Registration, Health Information Management, Financial Counseling, and Pathology required
Knowledgeable and proficient in the use of the Hospital software i.e. EPIC. required

Job Responsibility

Coordinates or manages inpatient and outpatient admissions, including bed assignments and the completion of preliminary paperwork for patients entering the hospital
Verifies insurance benefits assigned to the hospital to determine if coverage meets the standards of hospital admission
Coordinates admissions with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third-party payers and applicable regulations
Provides guidance to others and focuses on more complex assignments
Interprets eligibility for admission/service/treatment plans
Documents in a timely, accurate manner in the hospital computer system
Maintains and monitors patients in the system for accurate charges throughout all inpatient stays
Provides information to Financial Counseling in a timely manner for all urgent admissions
Marks patients for merge and notifies Health Information Management
Exercises tact, initiative and independent judgment based on financial and other pertinent information available, assigns accommodations and assists with coordination of patient transfers and discharges

Fulltime

Patient Account Rep

Robert Half

Location:
United States , La Palma

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

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Location:United States , La Palma

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 23, 2026

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April 23, 2026