Patient Account Rep Job at Robert Half (La Palma)

Patient Account Rep/ Collections

Call and status outstanding claims with third party payors. Review claims issues...

Location

United States , Mesa

Salary:

Not provided

Acadia Healthcare

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Three or more years’ prior admissions and or collections experience in a hospital setting required
Psychiatric experience preferred

Job Responsibility

Call and status outstanding claims with third party payors
Review claims issues and make corrections as needed and rebill
Utilize claims clearing house to review and correct claims
Review explanation of benefits to ascertain that claim processed and paid correctly
Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation
Manage daily productivity via patient accounting system and productivity reports
Prorate patient accounts and monitor that balance due is in the correct financial class
Report an overview of the week to the BOD and participate in AR meetings
Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment
Assist financial counselors as needed

Fulltime

New

Patient Access Rep

We are looking for a Patient Access Rep to support front-end registration and ad...

Location

United States , Pleasanton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service experience required
experience in patient registration, admissions, or healthcare support is helpful
Bilingual communication skills in English and Spanish are preferred
Ability to communicate clearly in writing and verbally with patients, families, and staff at all levels
Working knowledge of computer applications and the ability to learn department-specific systems quickly
Familiarity with medical terminology and common coverage types such as Medicare, Medi-Cal, Workers' Compensation, managed care, and related health programs is preferred
Strong organizational skills with the ability to manage paperwork, follow procedures, and meet productivity standards
Availability to work a rotating 8-hour shift schedule for a permanent, 40-hour workweek

Job Responsibility

Complete patient intake, admission, and registration activities with a high level of accuracy and professionalism
Verify insurance benefits, financial resources, and demographic details to support proper billing and compliance documentation
Accept and record point-of-service payments securely while maintaining accurate transaction records
Respond to routine patient questions and resolve straightforward service concerns in a timely and respectful manner
Refer complicated registration issues or escalated cases to senior team members when additional support is needed
Prepare, review, and obtain required forms and supporting documents needed for admission, billing, and regulatory requirements
Maintain daily productivity expectations and key performance measures established by department leadership
Use internal computer systems and standard office technology to update patient accounts, document interactions, and complete assigned tasks across patient access operations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Registration Rep

As a Patient Registration Representative, you will ensure a positive patient exp...

Location

United States , San Bernardino

Salary:

24.00 - 29.90 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

High School Graduate or GED
Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
Experience in requesting and processing financial payments.

Job Responsibility

Identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
Properly identifies the patient to ensure medical record numbers are not duplicated
Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

What we offer

Medical coverage
Prescription drug coverage
Dental coverage
Vision plans
Life insurance
Paid time off
Tuition reimbursement
Retirement plan benefits including 401(k), 403(b), and other defined benefits offerings.

Parttime

Patient Access Rep

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is curren...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience

Job Responsibility

Ensuring patient is checked in/out for care
Collecting and entering demographic and financial data in the patient's electronic medical record
Gathering/validating insurance information using routine methods and obtaining authorization for services
Scheduling patient appointments
Collecting co-pays, co-insurance and prior balances
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources

What we offer

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Registration Rep Lead

Patient Registration Representative Lead is responsible for supporting the super...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience
1 or more years of experience of customer service

Job Responsibility

Performs responsibilities of the Patient Registration Representative
Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department
Resolves escalated patient and or clinical issues that arise within the department
Monitors Missing Req. Items Work Queue’s and assigns accounts to team members as needed in collaboration with their supervision
Manages collection of co-payments and deposits made to the department
Verifies staff balance drawers daily
Serves as a resource and provides training to staff in collaboration with supervisor
Serves as an Epic “super user” for area of responsibility
Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows
Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor

Fulltime

New

Physician Support Rep III-Imaging Scheduling Operations

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Chooses and recommends among competing demands
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature

Fulltime

Pharmaceutical Sales Rep

At GSK, we have already delivered unprecedented change over the past four years,...

Location

United States , Lawrenceville

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Minimum 2 years demonstrated sales experience with successful track record of exceeding expectations
Bachelor's or master's degree
Ability to travel domestically as necessary, which may include overnight and/or weekend travel
Valid Driver's License - Must be able to drive or operate a vehicle as driving is an essential function of this role
Proficiency with Microsoft Word, PowerPoint, Excel and Outlook and familiarity with CRM software

Job Responsibility

Drive territory sales performance increasing product market share/volumes of promoted COPD/Asthma products through impactful selling interactions with specific customer segments
Take complete ownership and accountability over actions and activity levels aligned to GSK strategy
Acquire and maintain knowledge of market, GSK products and competitive products for competitive selling
Proactively analyzes sales data and develops territory business plans to consistently grow business
Collaborates with territory team members to develop dynamic routing and call schedules to support sales plans
Develop and maintain strong working relationships with Marketing, Payer Relations Managers, Medical (MSLs), and other functions within GSK
Proactively resource reach and frequency activities, in-services, and educational programs
Complete all administrative requirements associated with role in an accurate and timely manner
distributing and tracking FDA regulated product samples, daily call recording, completion of required role-related eLearning modules, regular customer maintenance and expenses
Adhere to and follow GSK policies, practices, risk-adverse standards and values in support of our customers, patients, fellow employees, and individual expectations

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patients and health...

Location

United States , Waterbury

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, call center support, or a related patient-facing environment
Working knowledge of basic medical terminology used in healthcare or patient service settings
Experience handling inbound calls and managing multiple conversations efficiently throughout the day
Familiarity with patient billing inquiries and the ability to explain account-related information clearly
Strong verbal communication skills with a compassionate, detail-oriented approach to patient interaction
Ability to direct patients appropriately and recognize when issues should be escalated for further assistance
Strong attention to detail and accuracy when recording information and completing follow-up tasks

Job Responsibility

Respond to inbound calls from patients and other callers, providing courteous and efficient service in a fast-paced support setting
Assist individuals with questions related to patient accounts, billing matters, and general service concerns while maintaining accuracy and empathy
Explain basic healthcare-related information using appropriate medical terminology in a clear and understandable manner
Route callers to the correct department, provider, or resource based on the nature of their needs
Document conversations, updates, and follow-up details accurately within company systems
Address patient concerns professionally and escalate more complex issues when additional support is needed
Maintain confidentiality and handle all interactions in accordance with organizational standards and privacy expectation

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Fulltime

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Patient Account Rep

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