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Patient Account Associate

United States, Roseville · Job Posted June 15, 2026
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Job Responsibility

  • Prepare and submit patient claims accurately, making corrections as needed before transmission to insurance carriers and other payers
  • Investigate unpaid, denied, or overdue balances, take appropriate follow-up steps, and pursue resolution to improve collections outcomes
  • Communicate with patients, insurance representatives, government programs, and third-party payers to obtain information needed for reimbursement and account completion
  • Apply payments to the proper accounts and process write-offs, credits, debits, and contractual adjustments with a high level of accuracy
  • Review explanation of benefits and denial details to determine next actions, including account correction, follow-up, or adjustment posting
  • Maintain expected productivity and quality standards while managing assigned account volume and documentation requirements
  • Support billing workflows involving workers’ compensation and other specialty payers when applicable
  • Use healthcare systems and billing applications such as Cerner and related reimbursement tools to manage account activity and follow-up
  • Carry out additional patient account and revenue cycle duties as assigned to support departmental operations

Requirements

  • High school diploma or equivalent preferred
  • additional college or technical training is a plus
  • Prior experience in healthcare billing, account follow-up, or medical collections preferred
  • Working knowledge of claim processing, denial review, reimbursement practices, and account adjustment procedures
  • Ability to read payer responses and explanation of benefits documents and determine appropriate corrective action
  • Familiarity with payment posting, credit and debit adjustments, and insurance or patient account reconciliation
  • Experience working with workers’ compensation claims and government or commercial payers is advantageous
  • Proficiency with electronic billing platforms or hospital systems such as Cerner is preferred
  • Ability to meet vaccination requirements and employment eligibility verification standards, including E-Verify participation where applicable

Nice to have

  • Additional college or technical training
  • Experience with workers’ compensation claims and government or commercial payers
  • Proficiency with Cerner

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

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