Patient Access Supervisor

• Supervise and lead a team of 15–20 Patient Access/Registration staff within the outpatient central registration area
• Oversee registration operations for surgical, radiology, and all other outpatient modalities
• Ensure coverage and support for the Medical Office Building (MOB), Women’s Center, Breast Care Center, and therapy registration areas
• Monitor and manage daily KPIs, including collections, denial rates, registration accuracy, and work queue activity
• Maintain and review departmental reports
• identify trends and drive process improvement initiatives
• Participate in staffing coverage, stepping in directly when call-outs occur to ensure seamless operations
• Conduct performance management activities, including scheduling, time tracking, mentoring, coaching, and progressive discipline
• Train and evaluate staff to maintain high accuracy standards and reduce denials and write-offs
• Ensure compliance with payer guidelines, CMS, EMTALA, HIPAA, and organizational policies and procedures
• Partner with ancillary departments and support cross-functional staffing coordination
• Stay current with managed care updates and communicate changes to the team

• Minimum 2+ years of supervisory or team lead experience in a healthcare setting
• 3–5 years of Revenue Cycle Management (RCM) experience
• Demonstrated experience with outpatient authorizations, referrals, and denials management
• Hospital-based experience required (experience in small group practice alone does not meet requirements)
• Proven ability to manage KPIs, work queues, and team performance metrics
• Proficiency with EMR systems and Microsoft Office suite
• Knowledge of insurance, financial clearance, and patient access operations
• Strong communication, problem-solving, and customer service skills
• Ability to step into coverage roles as needed to support team operations
• High School Diploma or GED required
• Associate’s Degree preferred (RHIT or RHIA accepted)
• Field of study: Business, Accounting, Finance, Health Administration, Nursing, or related field

Certified Healthcare Access Associate (CHAA) via NAHAM or Certified Revenue Cycle Representative (CRCR) via HFMA

• Competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage
• 401k plan that includes a company match and is fully vested after you become eligible
• Paid time off, sick time, and paid company holidays
• Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching