Patient Access Supervisor

• Accurately register all patients and update demographic and insurance information for maintenance of accurate information
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually
• Possesses a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members including peer leaders in other departments
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines
• Assists in the On-Call rotation for the assigned area including staffing as needed
• Provides daily leadership to the assigned department in coordination with the PAS Manager

• High School Diploma/GED
• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare Experience Required
• 1-2 years Insurance Experience Required
• 1-2 years Scheduling Experience Required
• 1-2 years Patient Access Services Experience Required
• 1-2 years Patient Financial Services Experience Required
• 1-2 years Leadership Experience Required
• Certified Revenue Cycle Specialist (CRCS) Required Or Certified Healthcare Access Associate (CHAA) Required

Bachelor's Degree