Patient Access Specialist

• Accurately assign medical record numbers (MRNs) and perform compliance checks while delivering clear patient instructions
• Collect and verify insurance details, process physician orders, and utilize overlay tools to ensure accurate data entry
• Pre-register patient accounts prior to visits, including outbound calls to gather demographic and financial information
• Explain consent forms, patient education documents, and other required materials to patients, guarantors, or legal guardians, obtaining necessary signatures
• Review insurance eligibility responses and input benefit data to support billing processes and improve claim accuracy
• Screen medical necessity for Medicare patients using designated software and distribute required forms as needed
• Collect point-of-service payments, address past-due balances, and offer payment plan options to patients
• Conduct audits of patient accounts to ensure compliance with quality standards and provide statistical data to department leadership
• Maintain accountability for meeting point-of-service goals and delivering compassionate customer service

• Strong customer service skills with a focus on patient satisfaction
• Previous administrative experience, preferably in a healthcare setting
• Proficiency in data entry and attention to detail
• Familiarity with insurance verification and collections processes
• Ability to explain complex documents clearly and obtain required signatures
• Capability to meet deadlines and maintain high-quality standards in auditing processes
• Effective communication skills with a compassionate approach when interacting with patients

Knowledge of medical necessity screening procedures is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan