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We are looking for a second shift (3pm-11PM) Patient Access Specialist to support patient registration and front-end access services in Racine, Wisconsin. This Long-term Contract position focuses on delivering a welcoming patient experience while ensuring accurate intake, insurance verification, scheduling coordination, and documentation. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage call volume and administrative tasks in a fast-paced healthcare setting.
Job Responsibility
Welcome patients and collect registration details with accuracy, ensuring demographic and coverage information is entered correctly into the computer system
Coordinate appointment scheduling and manage inbound and outbound calls to assist patients with registration, updates, and general access-related questions
Verify insurance benefits, medical coverage, deductibles, and copay responsibilities before services are provided
Maintain organized records and complete required documentation, labeling, and paper-based or electronic clerical tasks in line with established procedures
Support billing-related workflows by gathering financial information, resolving basic account questions, and performing ad hoc administrative assistance as needed
Provide receptionist support by directing inquiries, communicating clearly with patients and internal teams, and helping optimize daily front-desk operations
Follow department protocols and standard procedures to protect data quality, maintain compliance, and support efficient patient access activities
Assist with special workflows related to clinical trial operations or other designated programs when required by the department
Requirements
Previous experience in patient registration, patient access, medical reception, call center support, or a similar healthcare administrative role
Working knowledge of insurance verification, medical coverage review, billing terminology, deductibles, and copay collection processes
Strong customer service and communication skills with the ability to assist patients professionally by phone and in person
Accurate typing and data entry skills with confidence using computer systems and standard office applications
Ability to manage documentation, scheduling tasks, and clerical responsibilities while maintaining close attention to detail
Familiarity with established procedures, protocols, and confidentiality expectations in a healthcare environment
Strong organizational and time-management skills with the ability to handle multiple priorities effectively