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We are looking for a Part-Time Patient Access Specialist to support patient registration and front-end access services in Evansville, Indiana. This Long-term Contract position focuses on creating a welcoming experience while guiding patients through scheduling, insurance verification, and billing-related questions. The ideal candidate brings strong communication skills, attention to detail, and confidence working with computer systems in a fast-paced healthcare setting.
Job Responsibility:
Welcome patients professionally and complete registration activities with accuracy and efficiency
Coordinate appointment scheduling and manage inbound and outbound calls to address patient needs promptly
Review insurance information, confirm medical coverage, and explain deductibles, copays, and basic billing details
Maintain clear and organized documentation while entering updates into applicable computer systems
Provide receptionist and clerical support, including handling paperwork, labeling, and other administrative tasks
Assist patients with questions about procedures, required forms, and next steps before or after visits
Support ad hoc financial-related activities in accordance with established department guidelines
Follow protocols and standard procedures to help optimize patient access workflows and service quality
Requirements:
Previous experience in patient registration, medical front desk support, call center operations, or a similar customer-facing healthcare role
Strong customer service and verbal communication skills with the ability to assist patients clearly and professionally
Working knowledge of insurance processes, medical coverage verification, billing terminology, deductibles, and copays
Ability to document accurately, manage paperwork, and perform clerical duties with strong attention to detail
Comfortable using computer systems for scheduling, data entry, and record maintenance
Effective typing skills and the ability to manage multiple tasks in a fast-paced environment
Familiarity with healthcare procedures, protocols, and standard administrative practices is preferred