This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Patient Access Specialist to support front-end patient intake and registration activities for a healthcare organization in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who combines accuracy, compassion, and strong administrative skills to create a positive experience for patients while maintaining compliance and billing integrity. The person in this role will help ensure complete account setup, timely documentation, and effective communication with patients, families, and care teams.
Job Responsibility
Welcome patients and complete registration and admission tasks accurately, ensuring demographic, insurance, and account details are entered correctly
Review physician orders and supporting documentation, confirm medical necessity requirements, and assign medical record numbers with close attention to detail
Contact patients before scheduled visits to gather missing information, verify coverage, discuss financial responsibility, and support pre-registration completion
Explain consent forms and required patient documents, secure signatures when needed, and provide clear guidance on treatment-related notices and educational materials
Verify insurance eligibility, document benefit information, and select the appropriate plan details to support clean claims and efficient billing follow-up
Collect point-of-service payments and outstanding balances, while discussing available payment arrangements in a courteous and respectful manner
Use audit and reporting processes to identify account issues, correct registration errors, and provide accurate data to department leadership
Deliver attentive customer service during each interaction, balancing organizational policies, regulatory expectations, and patient needs with empathy and care
Requirements
Experience in patient registration, patient access, scheduling, or hospital admitting functions
Working knowledge of medical insurance verification, eligibility review, and benefit documentation
Ability to explain forms, financial obligations, and registration steps clearly to patients and guarantors
Strong attention to detail with the ability to maintain accurate records and correct account discrepancies
Comfortable handling inbound and outbound patient communication in a fast-paced healthcare setting
Familiarity with point-of-service collections and discussing payment options with patients
Ability to follow compliance standards, departmental procedures, and service expectations consistently