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We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing. MUST BE AVAILABLE for non traditional hours, such as 12pm-12am, 7pm-7am, and other alternating shifts.
Job Responsibility
Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience
Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately
Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise
Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity
Partner with clinical and office staff to support efficient patient movement and timely service throughout the day
Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed
Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards
Requirements
Experience in customer service, patient registration, front-desk support, or a similar medical administrative function
Ability to assist patients in a courteous, calm, and service-focused manner
Working knowledge of appointment scheduling processes in a healthcare setting
Familiarity with insurance verification and obtaining accurate coverage information
Strong attention to detail when entering data, processing payments, and updating records
Effective verbal and written communication skills with patients, staff, and visitors
Comfortable working in a fast-paced environment while managing multiple priorities
What we offer
medical, vision, dental, and life and disability insurance