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We are looking for a Patient Access Specialist to support front-end patient registration and intake activities for a healthcare organization in Pittsburgh, Pennsylvania. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing accurate account setup, and ensuring insurance and documentation are handled correctly before and during service. The role combines customer-facing support with detailed administrative work to promote compliance, financial accuracy, and a positive patient experience.
Job Responsibility
Welcome patients and complete registration and admission activities with a high level of accuracy, professionalism, and compassion
Create and update patient accounts by confirming demographics, assigning appropriate medical record numbers, and entering insurance information needed for billing and care delivery
Review physician orders and supporting documentation to help ensure required information is complete and aligned with compliance expectations
Conduct pre-registration outreach through inbound and outbound calls to gather patient details, explain financial responsibility, and discuss payment arrangements when needed
Verify insurance eligibility and benefits, document coverage details in the system, and select the correct plan information to support timely claims processing
Explain consent forms and patient notices, secure required signatures, and provide patients or guarantors with appropriate educational and regulatory documents
Screen accounts for medical necessity requirements, including notifying Medicare patients when services may not be covered and documenting the appropriate acknowledgments
Support point-of-service collection efforts by requesting copays, outstanding balances, and other patient liabilities in accordance with department goals
Perform account audits and correction activities, complete required forms within quality standards, and share reporting information with leadership to support operational improvement
Requirements
Experience in patient registration, patient access, scheduling, or medical front-desk support within a healthcare setting
Working knowledge of insurance verification, eligibility review, and collection of patient demographic and financial information
Ability to explain forms, obtain signatures, and communicate clearly with patients, families, and staff members
Strong attention to detail with the ability to maintain accurate account documentation and meet quality standards
Comfortable handling inbound and outbound calls related to pre-registration, scheduling support, and financial discussions
Familiarity with point-of-service collections, payment plan conversations, and basic patient financial responsibility processes
Proficiency with computer systems used for registration, insurance review, and account updates in a fast-paced environment
What we offer
Medical, vision, dental, and life and disability insurance