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We are looking for a dedicated Patient Access Specialist to join our team in Pittsburgh, Pennsylvania. This role involves ensuring smooth and efficient patient admissions while maintaining compliance with organizational and regulatory standards. As a Contract to permanent position, it offers an excellent opportunity for long-term growth in the healthcare industry.
Job Responsibility:
Accurately assign medical record numbers and complete medical necessity checks to ensure compliance and proper patient registration
Provide clear instructions to patients while collecting insurance information and processing physician orders
Maintain excellent customer service standards during patient interactions with a compassionate approach
Meet assigned point-of-service goals and utilize auditing tools to correct account discrepancies
Conduct pre-registration tasks, including inbound and outbound calls to gather patient demographics, insurance details, and financial liabilities
Explain and obtain necessary signatures for consent and treatment forms while distributing essential patient education documents
Verify insurance eligibility and input accurate benefit data to support billing processes and enhance claim accuracy
Screen medical necessity using appropriate tools to inform Medicare patients of potential non-payment scenarios
Collect point-of-service payments, manage past-due balances, and offer payment plan options to patients
Requirements:
Previous experience in patient registration or scheduling within a healthcare setting
Knowledge of medical insurance verification processes
Strong communication and customer service skills with a compassionate approach
Ability to work effectively in a fast-paced environment while maintaining attention to detail
Familiarity with auditing and reporting systems to ensure account accuracy
Proficiency in handling financial transactions and explaining payment options to patients
Competence in using insurance verification systems and inputting accurate data
Availability to work rotating shifts, including occasional Saturdays
What we offer:
medical, vision, dental, and life and disability insurance