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We are looking for a Patient Access Specialist to support front-end patient registration and access services in North Vernon, Indiana. This Long-term Contract position is ideal for someone who excels at helping patients, managing administrative details, and maintaining accurate information in a fast-paced healthcare setting. The role focuses on delivering courteous service, coordinating scheduling and insurance-related tasks, and ensuring documentation is completed correctly from the first point of contact.
Job Responsibility
Welcome patients and visitors professionally, answer questions, and provide clear guidance during the registration and check-in process
Manage inbound and outbound calls to confirm appointments, gather required information, and respond to routine access and billing-related inquiries
Enter, update, and verify patient demographics, insurance details, and medical coverage information within the appropriate computer systems
Review benefits-related information such as deductibles, copays, and coverage status to help support accurate account setup and patient communication
Coordinate scheduling activities, maintain appointment records, and help ensure timely access to services based on established procedures
Prepare, organize, and maintain paper and electronic documentation with a high level of accuracy while following department protocols
Support reception and general clerical operations, including typing, filing, record handling, and other administrative duties as assigned
Assist with financial-related processes and other ad hoc tasks that contribute to efficient patient access and office workflow optimization
Requirements
Previous experience in patient registration, medical front desk support, healthcare administration, or a similar customer-facing environment
Strong communication and customer service skills with the ability to interact effectively with patients, staff, and external contacts
Working knowledge of insurance verification, medical coverage terminology, billing basics, deductibles, and copay processes
Ability to follow established procedures, complete documentation accurately, and manage multiple tasks within a busy setting
Comfortable handling inbound and outbound calls while maintaining professionalism, accuracy, and attention to detail
Proficiency with computer systems, data entry, typing, and general clerical or receptionist responsibilities
Strong organizational skills and the ability to support scheduling, record maintenance, and changing daily priorities