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We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This is a contract to permanent opportunity, ideal for someone who enjoys helping patients, managing administrative details accurately, and contributing to an efficient healthcare environment. The person in this role will serve as a key point of contact for patients and visitors while helping maintain smooth daily operations. This position operates on a 6am-2:30pm shift, M-F. You must be available to fill these hours in order to be considered.
Job Responsibility
Greet patients and guests in a courteous manner and create a welcoming experience from arrival through check-in
Complete patient intake activities by entering demographic information, confirming coverage details, and maintaining accurate records
Coordinate appointment scheduling, send confirmations, and assist with rescheduling needs to keep calendars organized
Collect co-pays and other patient payments, process transactions correctly, and support daily cash balancing procedures
Partner with clinical staff and office personnel to improve patient flow and support timely service delivery
Respond to patient questions with professionalism, resolve routine concerns, and direct more complex matters to the appropriate team members
Handle sensitive information responsibly and follow all privacy and confidentiality standards in daily work
Requirements
Experience with patient registration or front-desk support in a healthcare setting
Ability to assist patients professionally while delivering clear and compassionate customer service
Familiarity with scheduling appointments and maintaining accurate calendar records
Knowledge of insurance verification processes and basic medical administrative procedures
Strong attention to detail with the ability to enter and review information accurately
Comfortable handling payments and completing routine transactional tasks
Effective verbal and written communication skills in a fast-paced environment