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We are looking for a detail-oriented Patient Access Specialist to join our team in Evansville, Indiana. In this long-term contract role, you will play a vital part in ensuring smooth patient registration and access processes while delivering exceptional customer service. The position requires strong communication skills and a commitment to supporting patients with their healthcare needs.
Job Responsibility:
Facilitate accurate patient registration and scheduling appointments in compliance with established protocols
Handle inbound and outbound calls to provide information and assistance to patients
Verify insurance coverage and document details related to deductibles, copays, and medical billing
Assist patients with questions regarding their healthcare coverage and financial responsibilities
Perform receptionist duties, including greeting patients and managing clerical tasks
Optimize workflow procedures and maintain accurate records in computer systems
Support clinical trial operations by managing documentation and labeling processes
Ensure adherence to protocols for patient access and registration
Collaborate with healthcare teams to enhance patient satisfaction and service delivery
Address ad hoc financial inquiries and provide solutions to patient concerns
Requirements:
Proven experience in customer service or patient access roles
Strong communication skills, both verbal and written
Familiarity with insurance verification, billing, and medical coverage processes
Proficiency in using computer systems and scheduling software
Ability to handle high call volumes in a call center environment with attention to detail
Knowledge of healthcare protocols and clinical trial operations
Excellent organizational and documentation skills
Capability to perform receptionist and clerical duties efficiently
What we offer:
medical, vision, dental, and life and disability insurance