Patient Access Specialist Job at Robert Half (Canton Twp Nt, OH)

Patient Access Specialist

Robert Half

Location:
United States , Canton Twp Nt, OH

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Patient Access Specialist serves as the initial point of contact for patients, visitors, and staff, delivering exceptional customer service and ensuring efficient administrative operations at the front desk. This role is responsible for patient registration, appointment scheduling, data verification, record management, and supporting overall clinic operations. The Patient Access Specialist works collaboratively with clinical and administrative teams to enhance patient experience and operational flow.

Job Responsibility:

Greet all individuals who present at the front desk, including patients, visitors, and employees
promptly notify appropriate staff of any arrivals
complete patient check-ins, including collection of co-pays and outstanding account balances
verify and update all patient information, including demographic, personal, and financial data
assign eligibility levels and register new patients as needed with a high degree of accuracy
assist patients in completing consent forms and other required documentation
schedule appointments for medical, dental, and behavioral health services, ensuring appropriate distribution of clinical summaries at patient exit
coordinate daily provider schedules in collaboration with the Patient Access Manager and clinical staff
conduct appointment confirmation calls to patients, providing reminders for required items and information ahead of scheduled visits
proactively check and manage the “bump list” for appointments requiring rescheduling
evaluate and process record requests in compliance with HIPAA and applicable regulations for patient information release
answer and route incoming telephone calls
relay messages efficiently to the appropriate parties
educate and assist patients with online portal access, including recruitment and enrollment support
prepare, sort, and distribute printed materials and notices as relevant to patient and office needs
cross-train in all core front office administrative functions to support operational flexibility
participate in and actively contribute to assigned committees and workgroups
travel to alternate clinic locations as necessary to meet operational requirements
attend mandatory staff meetings and agency meetings as required
perform other job-related duties as assigned to support clinic operations

Requirements:

High school diploma or equivalent required
associate degree or related certification in healthcare administration preferred
prior experience in a medical front office or patient access role strongly preferred
working knowledge of HIPAA regulations and patient confidentiality
excellent communication, interpersonal, and customer service skills
proficiency with scheduling software, EMR systems, and standard office technology
demonstrated organizational skills and the ability to manage multiple priorities in a busy environment
ability to work collaboratively as part of a team and independently with minimal supervision

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
January 29, 2026

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