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We are looking for a dedicated Patient Access Specialist to join our team in East China, Michigan. In this long-term contract role, you will be responsible for ensuring seamless patient registration and access processes while delivering exceptional customer service. This position requires strong communication skills, attention to detail, and the ability to navigate medical billing and insurance procedures effectively. This role will be from 7:00a-3:30p M-F.
Job Responsibility:
Manage patient registration processes, including verifying information and ensuring accuracy
Handle inbound and outbound calls to assist patients with scheduling, insurance inquiries, and billing concerns
Collaborate with clinical teams to optimize protocols and ensure efficient operations
Provide support for financial procedures such as deductible calculations and copays
Maintain accurate documentation and labeling within computer systems
Assist patients with understanding medical coverage and resolving access-related issues
Perform receptionist duties, including greeting patients and directing them as needed
Execute clerical tasks such as typing, filing, and protocol management
Ensure compliance with clinical trial operations and related procedures
Support ad hoc financial and administrative tasks as required
Requirements:
Proven experience in customer service, preferably in a healthcare or call center environment
Strong communication skills, both verbal and written, to interact effectively with patients and medical staff
Proficiency in scheduling systems and computer applications
Familiarity with insurance policies, billing procedures, and medical coverage terminology
Ability to handle multiple tasks and prioritize in a fast-paced environment
Attention to detail for accurate documentation and adherence to protocols
Typing and clerical skills for efficient data management
Knowledge of financial processes, including deductibles and copays
What we offer:
medical, vision, dental, and life and disability insurance