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We are looking for a Patient Access Specialist to support front-end registration and patient service operations in Racine, Wisconsin. This Long-term Contract position focuses on creating a welcoming experience for patients while ensuring accurate intake, scheduling, and insurance-related documentation. The ideal candidate is organized, service-driven, and comfortable handling a high volume of calls, clerical tasks, and detailed record updates in a healthcare setting.
Job Responsibility:
Welcome patients professionally, gather required demographic and coverage details, and complete registration records with a high level of accuracy
Coordinate appointment scheduling and rescheduling activities while helping patients understand next steps, required documents, and visit preparation instructions
Manage inbound and outbound calls to address questions related to appointments, billing matters, insurance verification, deductibles, copays, and medical coverage
Maintain clear and timely documentation in computer systems, ensuring patient information, forms, labels, and related records are properly entered and organized
Support reception and general administrative operations by handling paperwork, typing, scanning, and other clerical duties that keep daily workflows running smoothly
Explain office procedures and financial policies to patients, and assist with routine payment-related inquiries or ad hoc financial tasks as needed
Work closely with internal teams to confirm protocol-related requirements, communicate updates, and help optimize patient access processes and service quality
Follow established guidelines for confidentiality, documentation standards, and department procedures while delivering consistent customer service in a fast-paced environment
Requirements:
Previous experience in patient registration, medical front desk support, call center operations, or a similar healthcare administrative role
Strong customer service and communication skills, with the ability to assist patients clearly and professionally in person and over the phone
Working knowledge of insurance concepts, including eligibility, medical coverage, billing terminology, deductibles, and copays
Ability to complete detailed documentation accurately and navigate computer systems efficiently for scheduling, record updates, and routine data entry
Comfortable performing clerical and receptionist duties such as typing, managing paper records, and maintaining organized workflows
Strong time management skills and the ability to prioritize multiple tasks in a high-volume setting
Familiarity with healthcare procedures, patient intake processes, and standard office protocols
High school diploma or equivalent required
additional healthcare administration training is a plus
Nice to have:
additional healthcare administration training is a plus
What we offer:
medical, vision, dental, and life and disability insurance