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We are looking for a compassionate and detail-oriented Patient Access Specialist to join our team in Roanoke, Virginia. In this role, you will be the first point of contact for patients, ensuring their experience is efficient and welcoming. This is a Contract to permanent position, offering the opportunity to grow within a dynamic healthcare environment.
Job Responsibility:
Greet patients and visitors with professionalism and ensure their check-in process is smooth and efficient
Accurately register patients in the system, verifying insurance information and updating records as necessary
Schedule appointments, confirm bookings, and follow up to ensure patients are informed of their visits
Handle payment transactions, including collecting co-pays and reconciling daily balances
Collaborate with clinical staff and administrative teams to maintain seamless patient flow
Adhere to confidentiality standards and safeguard sensitive patient information
Provide prompt and empathetic assistance to address patient concerns, escalating complex issues to appropriate personnel when required
Maintain a well-organized workspace and ensure all documentation is accurate and up-to-date
Requirements:
Previous experience in patient registration, scheduling, or a similar role within a healthcare setting
Strong familiarity with medical insurance verification processes
Excellent communication and interpersonal skills to interact effectively with patients and staff
Proficiency in using healthcare-related software and systems
Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail
Knowledge of patient privacy regulations and adherence to confidentiality protocols
High school diploma or equivalent
Nice to have:
Additional certification in healthcare administration is a plus
What we offer:
medical, vision, dental, and life and disability insurance