Patient Access Specialist

• Welcome patients at the front desk, manage arrival and departure workflows, and maintain efficient service in a fast-paced clinical environment
• Complete and update patient registration records by entering demographic, insurance, and financial details with a high level of accuracy
• Coordinate appointment scheduling, rescheduling, and add-on visits based on provider availability, clinic needs, and patient circumstances
• Verify patient identity, collect required signatures, and secure needed authorizations in accordance with safety and compliance procedures
• Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to ensure appropriate access to care
• Review insurance information, check eligibility through online resources, and document coverage details to support accurate billing and reimbursement
• Maintain appointment notes and visit-specific information such as visit type, timing, and assigned provider to support orderly patient flow
• Monitor open scheduling opportunities, including wait lists or recall lists, and help fill available appointment slots promptly
• Work closely with clinical and administrative teams to resolve registration or scheduling issues while protecting patient confidentiality

• Prior experience in patient registration, front desk operations, medical or dental scheduling, or a related healthcare access role
• Strong customer service and communication skills with the ability to remain detail oriented in a demanding, high-traffic setting
• Working knowledge of insurance verification, eligibility review, and documentation of financial or coverage information
• Ability to manage rotating schedules and adjust to changing daily staffing or patient volume needs
• Comfort using multiple computer applications, online portals, and web-based tools to complete registration and scheduling tasks
• Solid attention to detail when handling patient records, authorizations, reconciliations, and compliance-related procedures
• Ability to collaborate effectively with care teams and support patients from diverse backgrounds while maintaining confidentiality

Bilingual English/Spanish communication skills are helpful but not required

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan