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We are looking for a detail-oriented Patient Access Specialist to join our team on a contract basis in New Orleans, Louisiana. In this role, you will be responsible for ensuring smooth patient registration, scheduling, and insurance verification processes within an outpatient medical clinic setting. This position offers an excellent opportunity to contribute to healthcare operations and may lead to a permanent position based on performance and availability of roles.
Job Responsibility:
Handle patient registration processes, ensuring accurate data entry and adherence to protocols
Coordinate patient scheduling to optimize clinic operations and reduce wait times
Verify medical insurance information and assist patients with understanding their coverage options
Utilize electronic health record (EHR) systems, particularly eClinicalWorks, to manage patient information efficiently
Deliver exceptional customer service by addressing patient inquiries and resolving issues promptly
Collaborate with healthcare staff to ensure seamless communication and workflow
Maintain confidentiality and comply with healthcare regulations to protect patient information
Float between clinic locations as needed to support operational demands
Monitor and report on patient flow metrics to identify areas for improvement
Provide administrative support to ensure the clinic operates efficiently
Requirements:
Previous experience in patient access or registration within an outpatient clinic setting
Proficiency in utilizing electronic health record (EHR) systems, with expertise in eClinicalWorks preferred
Strong understanding of medical insurance verification processes
Excellent organizational and multitasking skills in a fast-paced environment
Exceptional customer service and communication abilities
Ability to adapt to changing priorities and float between clinic locations as required
Familiarity with healthcare regulations and patient confidentiality standards
Availability for a 40-hour work week during the contract period