Patient Access Specialist, Robert Half

Robert Half

Location:
United States, Bangor

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Patient Access Specialist to join our team in Bangor, Maine. In this long-term contract role, you will play a key part in ensuring smooth admission processes and exceptional customer service for patients receiving hospital services. Your work will directly contribute to the organization’s goals and compliance standards while maintaining high-quality interactions with patients and their families.

Job Responsibility:

Provide clear patient instructions, collect insurance details, and process physician notes while maintaining excellent customer service
Meet point-of-service goals, including pre-registration of patient accounts and managing inbound and outbound calls to gather demographic and insurance information
Collect payments for services, past due balances, and set up payment plans as needed during patient interactions
Explain consent forms, treatment-related documents, and patient education materials to patients or their legal guardians, obtaining necessary signatures
Verify insurance eligibility, select applicable insurance codes, and enter benefit data to support billing and clean claim rates
Screen medical necessity using specialized software to inform Medicare patients about potential non-payment and distribute required documentation
Utilize auditing and reporting systems to review accounts, correct errors, and ensure compliance with audit standards
Conduct account audits across departments and facilities, providing statistical data to support leadership decisions

Requirements:

Proven experience in customer service, preferably in a healthcare or administrative setting
Strong administrative skills with attention to detail and accuracy
Proficiency in data entry and familiarity with insurance verification processes
Ability to handle collections and payment plans with professionalism and empathy
Effective communication skills to explain complex forms and processes to patients and guardians
Knowledge of medical necessity screening tools and compliance requirements
Experience using quality auditing systems to ensure accuracy and adherence to standards

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Access Specialist