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We are looking for a Patient Access Specialist to support patient registration and front-end access services in Evansville, Indiana. This Long-term Contract position focuses on creating a smooth experience for patients by handling scheduling, insurance-related questions, intake documentation, and phone-based support with accuracy and care. The ideal candidate is organized, service-minded, and comfortable managing administrative tasks in a fast-paced healthcare setting while maintaining clear communication with patients and internal teams.
Job Responsibility
Welcome patients and collect registration details accurately to support timely access to care and complete account setup
Coordinate appointment scheduling, rescheduling, and follow-up communication through inbound and outbound calls
Review insurance information, medical coverage details, deductibles, and copay obligations to help patients understand financial responsibilities
Maintain complete and accurate documentation in the computer system, ensuring records, forms, and labels are entered and processed correctly
Provide attentive front-desk and call center support by answering questions, directing concerns, and assisting patients with next steps
Perform clerical and receptionist duties such as typing, filing paper records, and handling general administrative requests
Support billing-related inquiries and complete ad hoc financial assistance tasks in accordance with established procedures
Follow departmental protocols and workflow standards to improve efficiency, accuracy, and overall patient access operations
Requirements
Prior experience in patient registration, medical office support, healthcare reception, or a similar customer-facing administrative role
Strong verbal and written communication skills with the ability to assist patients clearly and professionally
Working knowledge of insurance verification, medical coverage terminology, billing concepts, deductibles, and copays
Ability to manage scheduling, documentation, and clerical tasks with close attention to detail and accuracy
Comfortable handling a high volume of inbound and outbound calls in a fast-paced environment
Proficiency with computer systems and data entry, including accurate typing and record maintenance
Ability to follow procedures and protocols while balancing customer service expectations and operational needs
What we offer
medical, vision, dental, and life and disability insurance