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We are looking for a Patient Access Specialist to support front-end patient registration and access services in Evansville, Indiana. This Long-term Contract position focuses on creating a positive experience for patients while handling scheduling, insurance verification, documentation, and billing-related inquiries with accuracy. The ideal candidate is organized, detail-oriented, and comfortable managing phone-based and clerical responsibilities in a fast-paced healthcare setting.
Job Responsibility
Welcome patients and gather required demographic, insurance, and coverage details to complete accurate registration records
Coordinate appointment scheduling and respond to inbound and outbound calls regarding visits, services, and general access questions
Review insurance information, deductibles, copays, and medical coverage details to help patients understand financial responsibilities
Maintain complete and timely documentation in the appropriate computer systems while following established departmental procedures
Support front-desk and receptionist activities, including communication with patients, providers, and internal teams
Assist with billing-related questions and perform ad hoc financial tasks as needed to support patient account processes
Carry out clerical duties such as typing, paper handling, record labeling, and other administrative work tied to patient access operations
Follow protocols and contribute to efficient workflow optimization while ensuring service standards and compliance expectations are met
Requirements
Previous experience in patient registration, patient access, medical front office, or a related healthcare support role
Strong customer service and communication skills, with the ability to assist patients clearly and professionally
Working knowledge of insurance verification, medical coverage, billing practices, deductibles, and copays
Ability to manage inbound and outbound calls while maintaining accuracy and professionalism in a call center or reception setting
Proficiency with documentation, typing, clerical tasks, and healthcare-related computer systems
Strong organizational skills with the ability to follow procedures, protocols, and scheduling requirements
High attention to detail and the ability to handle multiple priorities in a fast-paced environment