Patient Access Specialist, Robert Half

Robert Half

Location:
United States, Kearney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Job Responsibility:

Meet the performance goals established for the position in the areas of patient satisfaction accuracy quality and attendance
Meet department standards to adherence metric
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service including quality care and concern with every internal and external customer
Multi-task utilizing double monitors for data entry phone etiquette and use of resources while maintaining proper guidelines
Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as a patient advocate
Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues
Recognizes financial medical and legal risks based on data collected during customer interactions and follows appropriate procedures
Utilizes systems to resolve customer needs such as appointments authorizations claims invoices eligibility benefits appeals TARs
Translates oral information into concise and accurate written documentation per guidelines
Assists new or potential members in the choice of PCP and supplies general information about medical group

Requirements:

High School Diploma or GED Required
Experience working in a medical setting
Minimum 2 years of recent call center experience required (within the past 2 years)
Minimum 2 years of recent Healthcare experience required (within the past 2 years)
Stable work history required — candidates to not have multiple short-term roles (under 1 year) within the past few years
Excellent customer service
Understanding of medical terminology
Comfortable working independently
Excellent verbal and written communication skills
Problem solving skills
Attention to detail and interpersonal skills
Needs to complete basic computer and typing assessment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 04, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Patient Access Specialist