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We are looking for a Patient Access Specialist to join our team on a contract basis in Evansville, Indiana. In this role, you will play a key part in ensuring smooth and efficient patient registration processes while providing exceptional customer service. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with patients and healthcare professionals.
Job Responsibility:
Handle inbound and outbound calls to assist patients with scheduling, insurance inquiries, and registration needs
Verify patient insurance coverage, including copays, deductibles, and billing details, to ensure accurate documentation
Perform receptionist duties, such as greeting patients, answering questions, and directing them to the appropriate departments
Maintain accurate and up-to-date records in the computer system, adhering to established protocols and procedures
Collaborate with clinical staff to optimize patient flow and ensure adherence to operational guidelines
Assist patients in understanding their medical coverage and financial responsibilities, providing guidance as needed
Execute clerical tasks such as typing, labeling, and maintaining paper and electronic files
Support financial operations through ad hoc tasks and documentation as required
Follow established protocols for clinical trial operations and ensure compliance with labeling and documentation standards
Provide exceptional customer service to create a positive experience for every patient
Requirements:
Proven experience in customer service, preferably in a healthcare or call center environment
Strong communication skills, both verbal and written, to interact effectively with diverse individuals
Familiarity with insurance verification processes, including understanding copays and deductibles
Proficiency in computer systems and typing for accurate data entry and record maintenance
Ability to multitask and manage time efficiently in a fast-paced environment
Knowledge of medical procedures, billing, and scheduling practices
Attention to detail and adherence to established protocols and procedures
Experience with receptionist or clerical duties in a detail-oriented setting